Terms & Conditions

1. ABOUT THESE TERMS

These Terms & Conditions ("Terms") apply to all services provided by Christella Cleaning & Property Services ("Christella Cleaning", "we", "us" or "our") to the customer ("you" or "your").

They apply to all services provided by us unless a separate written agreement states otherwise.

These Terms are intended to operate alongside any applicable quote, proposal, booking confirmation, scope of works, service agreement or other written agreement.

Where a specific written agreement expressly varies these Terms, the specific agreement will apply to the extent of that variation.

2. SERVICES COVERED

Our services may include, but are not limited to:

• Domestic Cleaning
• Deep Cleaning
• Commercial Cleaning
• Sales Cleaning
• Vacate Cleaning
• Complete Vacate Services
• Builders Clean
• Property Maintenance
• Outdoor Cleaning
• Lawn Mowing
• Basic Gardening
• Deck Cleaning
• Driveway and hard-surface cleaning
• Other property services agreed between us

The services provided will depend on the agreed scope.

Only services specifically included in the agreed scope are included in the applicable price.

3. ACCEPTANCE OF THESE TERMS

These Terms are accepted when you:

• Accept a quote;
• Confirm a booking;
• Engage our services;
• Make payment;
• Allow our team to commence work; or
• Otherwise instruct us to provide services.

Where another person, such as a property manager, builder, real estate agent or representative, arranges the service on your behalf, that person confirms they have authority to engage our services and accept these Terms.

4. BOOKINGS & ARRIVAL TIMES

Bookings are subject to availability.

A booking is confirmed once we have agreed to provide the service and the date and scheduled time have been established.

The scheduled booking time is an estimated arrival time, not a guaranteed exact arrival time.

Our team may arrive up to 30 minutes before or 30 minutes after the scheduled booking time.

For example, a booking scheduled for 10:00am has an expected arrival window of approximately 9:30am to 10:30am.

This arrival window allows for reasonable variations in:

• Traffic;
• Travel time;
• Parking;
• Property access;
• Previous services taking longer than anticipated; and
• Other operational circumstances.

We will make reasonable efforts to arrive within the stated arrival window and, where reasonably practicable, communicate significant delays outside that window.

Customers must ensure reasonable access to the property is available throughout the arrival window.

For ongoing services, the agreed schedule continues until cancelled or otherwise amended.

5. PRICING, HOURLY RATES & QUOTES

Christella Cleaning & Property Services primarily provides services on an hourly-rate basis.

Our standard weekday hourly rate is:

$70 per hour per cleaner

for services undertaken Monday to Friday between 6:00am and 6:00pm.

Where more than one cleaner or worker is engaged, the hourly rate applies to each person.

For example, two cleaners working for two hours represents four labour hours.

Unless otherwise agreed in writing, hourly services are charged according to the actual time worked.

Rates may differ for services provided outside standard weekday hours or where a different rate has been specifically agreed.

Quotes

Quotes or fixed-price estimates may be provided at our discretion.

A quote is based on the information available to us at the time and the condition, access and scope represented by the customer.

Where the actual property or requirements differ materially from the information provided, the scope, time or price may need to be revised.

This may include:

• Excessive dirt or grime;
• Heavy grease;
• Excessive clutter;
• Excessive rubbish;
• Significant mould;
• Pest contamination;
• Construction residue;
• Additional rooms or areas;
• Overgrown gardens;
• Additional services;
• Undisclosed areas; or
• Conditions requiring specialist treatment.

Any additional work or charges will be discussed with the customer where reasonably practicable.

6. SCOPE OF SERVICES & ADDITIONAL WORK

Our services are performed according to the agreed scope.

Cleaning is intended to clean and maintain accessible areas. It does not constitute restoration, repair, renovation or replacement unless specifically agreed.

For hourly services, additional tasks may be undertaken within the available time and charged at the applicable hourly rate.

For quoted or fixed-price services, work outside the agreed scope may incur an additional charge where agreed.

Additional work may include:

• Additional rooms;
• Additional cleaning tasks;
• Excessive build-up;
• Additional outdoor work;
• Additional garden work;
• Rubbish removal;
• Specialist cleaning;
• Additional labour; or
• Additional equipment or materials.

An hourly service does not guarantee that every requested task will be completed within a particular period.

7. CANCELLATIONS & RESCHEDULING

We understand that circumstances can change and ask that cancellations and rescheduling requests be provided as early as possible.

Unless otherwise agreed, 48 hours' notice is required to cancel or reschedule a booking.

Where less than 48 hours' notice is provided, a:

$70 cancellation fee

may apply.

The cancellation fee may apply where:

• A booking is cancelled within 48 hours;
• A booking is rescheduled within 48 hours;
• The property is unavailable;
• Access cannot reasonably be provided;
• Access is refused upon arrival;
• The customer prevents the service from commencing;
• Roadworks, construction, street closures or traffic restrictions prevent reasonable access;
• Suitable parking or loading access is unavailable where equipment must be transported to the property; or
• Conditions within the customer's control make the service unavailable.

The cancellation fee may be waived at our discretion in exceptional circumstances.

Nothing in this section excludes or limits any rights available to the customer under Australian Consumer Law.

8. PROPERTY ACCESS, PARKING & UTILITIES

Access

Customers are responsible for providing safe and reasonable access to the property.

This includes providing, where applicable:

• Keys;
• Access codes;
• Alarm instructions;
• Gate access;
• Remote controls; and
• Other necessary access arrangements.

Where our team attends within the stated arrival window but cannot reasonably commence the service because access has not been provided, the booking may be treated as a late cancellation and the $70 cancellation fee may apply.

This includes incorrect keys, locked gates, missing access codes, refusal of entry or other circumstances preventing access.

Parking

Customers are responsible for ensuring reasonable and suitable parking access is available where required.

Where paid parking, permits, parking meters, paid car parks or other parking charges are required for our team to provide the service, the actual parking cost will be added directly to the customer's invoice.

We will not add a separate markup to the parking cost.

Where reasonably practicable, we will notify the customer of expected parking charges before the service.

Parking a significant distance from the property may not constitute reasonable access where our team is required to carry cleaning equipment and supplies.

This may particularly apply where roadworks, construction, street closures or temporary restrictions prevent access close to the property.

Utilities

Where required for the service, customers must provide access to:

• Electricity;
• Running water;
• Suitable lighting; and
• Reasonable ventilation.

Customers must notify us as soon as they become aware of planned:

• Electrical works;
• Power outages;
• Water works;
• Water interruptions;
• Plumbing works;
• Construction works; or
• Other utility interruptions.

Certain services cannot be safely or effectively completed without electricity or water.

Where utilities or access are unavailable and the service cannot reasonably proceed, the booking may need to be rescheduled and the $70 cancellation fee may apply.

9. CUSTOMER RESPONSIBILITIES

Customers are responsible for ensuring the property is reasonably ready for the agreed service.

Customers must:

• Provide safe access;
• Provide accurate access instructions;
• Ensure required utilities are available;
• Secure valuable and fragile items;
• Advise us of known hazards;
• Advise us of delicate or specialist surfaces;
• Advise us of relevant property defects;
• Advise us of known contamination;
• Secure animals where necessary; and
• Ensure other occupants do not create an unsafe working environment.

Failure to provide relevant information may affect our ability to safely or effectively perform the service.

10. FURNITURE, HEAVY ITEMS & PERSONAL BELONGINGS

Christella Cleaning & Property Services does not move heavy furniture, appliances or other heavy items as part of a cleaning service.

Heavy items must be moved by the customer before the cleaning service where access underneath, behind or around the item is required.

The customer is responsible for returning those items to their original position after cleaning.

We will not lift, drag, dismantle, reposition or otherwise move heavy items.

This includes, but is not limited to:

• Beds;
• Sofas and lounges;
• Large cabinets;
• Bookcases;
• Dining tables;
• Large appliances;
• Refrigerators;
• Washing machines and dryers;
• Heavy outdoor furniture; and
• Other items considered heavy or unsafe to move.

Where furniture or other belongings remain at the property, we will clean around them to the extent that the area is safely and reasonably accessible.

Decluttering

Standard cleaning does not include decluttering, organising or sorting personal possessions unless specifically agreed.

Where belongings prevent access to an area, we may clean around them rather than move them.

Customers remain responsible for valuable, fragile, sentimental or irreplaceable possessions.

11. HAZARDOUS, CONTAMINATED & UNSAFE CONDITIONS

The safety of our workers, customers and other persons at the property is a priority.

We will not undertake work where conditions present a health or safety risk outside the normal scope of our services.

Biohazards, Sharps & Significant Contamination

Christella Cleaning & Property Services does not undertake biohazard, sharps or significant biological contamination cleaning as part of its standard services.

This includes:

• Blood;
• Bodily fluids;
• Human waste;
• Significant animal waste;
• Needles;
• Syringes;
• Sharps;
• Drug contamination;
• Significant biological contamination; and
• Other materials requiring specialist biohazard handling.

Where such conditions are identified, the affected work will not be undertaken by Christella Cleaning & Property Services.

The customer will be referred to an appropriately qualified specialist biohazard or remediation cleaner.

Where contamination is identified before the service, specialist treatment must be arranged before affected standard cleaning can proceed.

Where contamination is discovered after arrival or during a service, work in the affected area will cease.

Animal Waste

Animal droppings or animal waste includes:

• Faeces;
• Urine contamination;
• Vomit; and
• Other animal bodily waste.

Where the quantity, location or condition presents a health, hygiene or safety concern, the affected work will not be undertaken and specialist cleaning may be required.

Pests & Infestations

Customers must advise us of known infestations, including:

• Cockroaches;
• Fleas;
• Bed bugs;
• Rodents;
• Ant infestations; or
• Other significant infestations.

We are not a pest-control service.

Where an infestation presents a health or safety concern, specialist pest treatment may be required before cleaning can proceed.

Mould

Minor surface mould may be addressed where appropriate within a standard cleaning service.

Significant, extensive, recurring or embedded mould may require specialist remediation.

Cleaning cannot guarantee elimination of the underlying cause of mould.

Chemicals & Unknown Substances

Customers must disclose known chemical spills, contamination or hazardous substances.

We will not knowingly handle unknown substances where their nature or safety cannot reasonably be established.

Other Unsafe Conditions

Unsafe conditions may include:

• Exposed electrical wiring;
• Structural instability;
• Unsafe flooring;
• Unstable fixtures;
• Unsafe heights;
• Severe dust contamination;
• Aggressive animals;
• Threatening behaviour;
• Suspected asbestos;
• Lead contamination; or
• Other conditions presenting a reasonable safety risk.

Where unsafe conditions are identified, the affected service may be stopped or modified.

12. WALLS & PAINTED SURFACES

Walls will only be cleaned with the permission of the customer and where wall cleaning forms part of the agreed service.

We use reasonable care when cleaning painted surfaces.

Customers acknowledge that not all paints are designed to withstand cleaning.

Where the correct washable or cleanable paint product has not been used, cleaning may cause or reveal:

• Paint transfer;
• Patchiness;
• Colour variation;
• Fading;
• Loss of sheen;
• Peeling;
• Flaking; or
• Other visible changes.

Where we have concerns about a painted surface, we may recommend a test area or decline to clean the wall.

We are not responsible for damage or deterioration resulting from the existing condition, age, quality, application or suitability of the paint or underlying surface.

13. SURFACES, MATERIALS & CLEANING LIMITATIONS

Different materials react differently to cleaning methods, moisture, chemicals and agitation.

Particular care may be required for:

• Natural stone;
• Marble;
• Limestone;
• Travertine;
• Unsealed surfaces;
• Timber;
• Specialty flooring;
• Specialty glass;
• Delicate metals;
• Painted surfaces;
• Decorative finishes;
• Antique materials; and
• Specialty coatings.

Customers must advise us of known specialist surfaces, coatings or treatments.

Where specialist restoration or treatment is required, we may recommend an appropriately qualified specialist.

14. PRE-EXISTING DAMAGE, DETERIORATION & STAINS

We are not responsible for damage or deterioration that existed before our service.

This includes:

• Cracks;
• Chips;
• Scratches;
• Peeling paint;
• Deteriorated grout;
• Failed silicone;
• Damaged seals;
• Loose fixtures;
• Existing stains;
• Existing discolouration;
• Fading;
• Rust;
• Corrosion;
• Water damage;
• Damaged flooring;
• Defective appliances; and
• Surface deterioration.

Cleaning does not guarantee removal of every stain, mark or discolouration.

Permanent or difficult marks may include:

• Rust;
• Hard-water staining;
• Mineral deposits;
• Tannin staining;
• Nicotine staining;
• Burn marks;
• Etching;
• Permanent dye transfer;
• Mould staining;
• Aged or embedded grime;
• Paint;
• Adhesive; and
• Construction residue.

Cleaning is not restoration.

Specialist restoration may be required for certain surfaces or stains.

15. SPECIALIST CLEANING & RESTORATION

The following are outside standard cleaning unless specifically agreed:

• Stone restoration;
• Stone polishing;
• Floor restoration;
• Carpet restoration;
• Specialist stain restoration;
• Mould remediation;
• Pest treatment;
• Asbestos removal;
• Hazardous-material remediation;
• Structural repairs;
• Paint restoration; and
• Specialist coating restoration.

Where specialist treatment is required, the customer may be referred to an appropriately qualified specialist.

16. SERVICE-SPECIFIC CONDITIONS

16.1 Domestic & Deep Cleaning

Domestic and Deep Cleaning services are performed according to the agreed scope.

The level of cleaning required depends on:

• Property size;
• Condition;
• Accessibility;
• Build-up;
• Clutter;
• Requested tasks; and
• Available service time.

Hourly services are prioritised according to the customer's requirements and available time.

16.2 Commercial Cleaning

Commercial Cleaning is performed according to the agreed scope, schedule and site requirements.

The customer or business representative is responsible for communicating:

• Site access requirements;
• Security procedures;
• Operating restrictions;
• Areas requiring special treatment; and
• Any relevant workplace requirements.

16.3 Sales & Vacate Cleaning

Sales and Vacate Cleaning is performed according to the agreed scope.

Customers are responsible for removing:

• Personal belongings;
• Unwanted items;
• Rubbish;
• Furniture; and
• Other items requiring removal,

unless removal has specifically been agreed in writing as an additional service.

Furniture will not be moved by Christella Cleaning & Property Services as part of a Sales or Vacate Cleaning service.

Where cleaning is required underneath, behind or around furniture, the customer must move it prior to the service.

We will clean around furniture and belongings that remain where the area is safely and reasonably accessible.

We are not responsible for inaccessible areas where furniture, belongings or other items have not been moved.

For rental properties, customers remain responsible for providing any specific requirements from the property manager or landlord.

We do not guarantee that a third party will approve a property unless their specific requirements were communicated to us and included in the agreed scope.

16.4 Complete Vacate Services

Where a Complete Vacate Service includes cleaning together with lawn mowing, basic gardening or other property services, each component is subject to its agreed scope.

Outdoor conditions may vary significantly and additional work may require additional time or charges where agreed.

16.5 Builders Clean

Builders Clean services are dependent on the site being reasonably ready for cleaning.

Where construction or trade work is ongoing, we may be unable to complete the service or may need to return once construction has finished.

We are not responsible for:

• Construction defects;
• Poor workmanship by other trades;
• Scratched or defective glass;
• Cured materials;
• Damaged surfaces;
• Incomplete construction; or
• Residue that cannot reasonably be removed using appropriate cleaning methods.

Construction Residue

We may attempt to remove reasonable amounts of removable:

• Dust;
• Paint residue;
• Grout residue;
• Adhesive residue;
• Silicone residue;
• Plaster residue;
• Render residue; and
• Other construction materials.

Cured or hardened materials may require specialist removal.

Where removal presents an unreasonable risk of damage to the underlying surface, we may decline to remove the material.

16.6 Property Maintenance

Property Maintenance may include selected services such as:

• Lawn mowing;
• Basic gardening;
• Deck cleaning;
• Driveway cleaning;
• Outdoor cleaning;
• General property upkeep; and
• Other agreed property services.

Property Maintenance is not automatically an end-to-end property management or maintenance service.

Specialist trades such as plumbing, electrical work, roofing, structural work, arboriculture or pest control are excluded unless specifically agreed.

16.7 Outdoor Services & Weather

Outdoor services may be affected by:

• Rain;
• High winds;
• Extreme temperatures;
• Storms;
• Wet surfaces;
• Unsafe ground conditions; or
• Other unsuitable weather conditions.

We may postpone or modify outdoor work where conditions are unsafe or unsuitable.

17. HEIGHTS & DIFFICULT ACCESS

We will only undertake work at heights where safe and reasonable access is available.

We may decline work involving:

• Unsafe ladders;
• Unstable surfaces;
• Roof access;
• Unsafe balconies;
• High-risk areas;
• Areas requiring specialist equipment; or
• Other unreasonable height-related risks.

18. CUSTOMER-SUPPLIED PRODUCTS

Where customers provide cleaning products, they must advise us of any known hazards or special instructions.

We may decline to use a product where we reasonably believe it may:

• Damage a surface;
• Create a chemical reaction;
• Create a health or safety risk; or
• Be unsuitable for the intended application.

19. PETS & ANIMALS

Customers must advise us of animals present at the property.

Animals may need to be secured during the service.

We may cease or modify work where an animal presents a safety risk or prevents reasonable access.

Customers remain responsible for the security of their animals and property.

20. CHILDREN, OCCUPANTS & OTHER CONTRACTORS

Customers are responsible for ensuring children and other occupants remain safely away from cleaning equipment, products and active work areas where necessary.

Where builders, tradespeople, removalists, gardeners or other contractors are working at the property at the same time, their activities may affect our ability to safely or efficiently complete the service.

We are not responsible for delays, re-cleaning or additional work caused by other contractors or occupants.

21. KEYS, ALARMS & SECURITY

Customers are responsible for providing accurate information regarding:

• Keys;
• Access codes;
• Alarm systems;
• Gates;
• Security systems;
• Remote controls; and
• Other access arrangements.

We will take reasonable care of keys and access devices while they are in our possession.

We are not responsible for issues arising from defective locks, incorrect instructions or faulty security systems.

22. EQUIPMENT & PRODUCTS

Christella Cleaning & Property Services will use equipment and products considered reasonably appropriate for the service being provided.

We may decline to use particular equipment, products or cleaning methods where we reasonably believe they may:

• Cause damage;
• Create a health or safety risk; or
• Be unsuitable for the property or service.

Customers must advise us of known restrictions, sensitivities or requirements relating to surfaces, finishes, products or equipment before the service commences.

Where specialised equipment is required beyond the normal scope of the service, this may be discussed with the customer and may incur an additional charge where agreed.

23. DAMAGE & INCIDENTS

We take reasonable care when performing services.

If you believe damage has occurred as a result of our services, you should notify us as soon as reasonably practicable.

We may request:

• Photographs;
• Information regarding the condition before service;
• Information regarding the item or surface;
• Access to inspect the alleged damage; and
• Other relevant information.

We will assess the matter reasonably and in accordance with applicable law.

24. VALUABLE & FRAGILE ITEMS

Customers remain responsible for valuable, fragile, sentimental or irreplaceable items.

Where possible, these items should be removed or secured before our arrival.

We may decline to clean or handle particularly fragile items where there is an unreasonable risk of damage.

25. WORKMANSHIP & RECTIFICATION

We stand behind the quality of our workmanship.

Where a service has not been completed in accordance with the agreed scope due to an error or omission in our workmanship, we will, where reasonably appropriate, provide an opportunity to inspect and rectify the relevant issue.

The workmanship guarantee does not mean every surface will appear new or that every stain, mark or imperfection will be removed.

It does not apply to:

• Permanent staining;
• Pre-existing damage;
• Deteriorated materials;
• Unsuitable surfaces;
• Defective finishes;
• Non-washable paint;
• Areas inaccessible during the service;
• Items outside the agreed scope;
• Damage caused by third parties;
• New contamination after completion;
• Structural or environmental issues; or
• Normal wear and deterioration.

26. COMPLAINTS

If you are dissatisfied with an aspect of the service, please contact us as soon as reasonably practicable.

Where a concern relates to workmanship, we may request the opportunity to inspect the area and, where appropriate, return to rectify the issue.

For workmanship concerns, we ask that you notify us within 48 hours of completion, where reasonably practicable.

This timeframe does not limit your rights under Australian Consumer Law.

27. CUSTOMER CONDUCT & WORKER SAFETY

We expect all customers and occupants to treat our workers respectfully.

We do not tolerate:

• Violence;
• Threatening behaviour;
• Harassment;
• Intimidation;
• Abuse;
• Sexual harassment;
• Discriminatory behaviour; or
• Unsafe conduct.

Where a worker reasonably believes they are unsafe, they may immediately cease work and leave the property.

Applicable cancellation or other charges may apply where permitted.

28. PHOTOGRAPHS & DOCUMENTATION

We may take photographs for legitimate business purposes, including:

• Documenting pre-existing damage;
• Documenting property condition;
• Preparing quotes;
• Recording work completed;
• Assessing additional work; and
• Resolving complaints or disputes.

Photographs will not be used for marketing purposes without appropriate permission where the property or customer could reasonably be identified.

29. MARKETING & CUSTOMER IMAGES

We will not use identifiable images of a customer's home, belongings or property for advertising, social media or marketing without appropriate consent.

Where permission has been provided, photographs may be used for portfolio, website, social media or promotional purposes.

30. PRIVACY

We collect customer information for purposes including:

• Providing quotes;
• Scheduling services;
• Providing services;
• Communicating with customers;
• Processing payments;
• Maintaining business records;
• Managing accounts;
• Resolving complaints; and
• Meeting legal obligations.

Personal information will be handled in accordance with applicable privacy obligations.

31. DELAYS & CIRCUMSTANCES OUTSIDE OUR CONTROL

We will make reasonable efforts to attend within the stated arrival window and complete services as scheduled.

Delays may occur due to:

• Traffic;
• Weather;
• Equipment issues;
• Staff illness;
• Emergency situations;
• Previous jobs taking longer than anticipated;
• Access issues;
• Unforeseen property conditions; or
• Other circumstances outside our reasonable control.

We will endeavour to communicate significant delays where reasonably practicable.

32. CUSTOMER PROPERTY & PERSONAL POSSESSIONS

Customers are responsible for securing:

• Cash;
• Jewellery;
• Documents;
• Electronics;
• Valuables; and
• Other personal possessions.

We are not responsible for loss of personal property unless that loss results from conduct for which we are legally responsible.

33. PAYMENT & OUTSTANDING ACCOUNTS

Unless otherwise agreed in writing, invoices are payable within:

7 days from the invoice date.

Customers are responsible for ensuring payment is made by the due date.

Where an invoice remains unpaid after the due date, we may:

• Contact the customer regarding the outstanding amount;
• Suspend future services;
• Require payment before future services;
• Decline further bookings until the account is brought up to date; or
• Recover reasonable debt recovery costs where legally permitted.

Any payment dispute should be raised promptly.

34. GIFT VOUCHERS

Gift cards can be used towards any Christella service.

Gift vouchers do not expire. Current service rates and minimum booking requirements apply at the time of redemption.

Redemption is subject to availability, our service area and these Terms & Conditions.

Gift vouchers are non-refundable and cannot be exchanged for cash, except where required by Australian Consumer Law. Any remaining balance stays available for a future service. If the agreed work costs more than the voucher balance, the difference is payable.

35. LIMITATION OF LIABILITY

To the extent permitted by law, we are not responsible for loss or damage arising from:

• Pre-existing damage;
• Defective materials;
• Unsuitable surfaces;
• Incorrect information supplied by the customer;
• Undisclosed hazards;
• Items left unsecured;
• Structural defects;
• Environmental conditions;
• Actions of third parties;
• Conditions outside our reasonable control;
• Work outside the agreed scope; or
• Normal wear and deterioration.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited.

36. AUSTRALIAN CONSUMER LAW

Our services are provided subject to the rights and guarantees available under the Australian Consumer Law and other applicable legislation.

Nothing in these Terms is intended to exclude, restrict or modify any right, guarantee, warranty or remedy that cannot legally be excluded, restricted or modified.

Where a provision of these Terms conflicts with a mandatory legal right, the mandatory legal requirement will prevail.

37. FORCE MAJEURE

We are not responsible for failure or delay caused by circumstances beyond our reasonable control.

This may include:

• Severe weather;
• Natural disasters;
• Emergencies;
• Government restrictions;
• Widespread service disruptions;
• Accidents;
• Industrial disputes; or
• Other circumstances outside our reasonable control.

Where reasonably practicable, we will endeavour to reschedule affected services.

38. ONGOING SERVICES & TERMINATION

Either party may end an ongoing service arrangement by providing reasonable notice unless a different notice period has been agreed.

Outstanding invoices, cancellation fees or other amounts properly payable remain payable after termination.

39. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to:

• Our services;
• Business practices;
• Pricing;
• Procedures; or
• Legal requirements.

The version applicable to a particular booking will generally be the version in effect when the booking is accepted, unless otherwise agreed.

Updated Terms may apply to future services and bookings.

40. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

41. NO WAIVER

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it in the future.

42. GOVERNING LAW

These Terms are governed by the laws applicable in Victoria, Australia.

The parties submit to the jurisdiction of the courts and tribunals applicable in Victoria, subject to any mandatory consumer rights and dispute-resolution requirements.

43. ENTIRE AGREEMENT

These Terms, together with any applicable quote, proposal, service agreement, booking confirmation or written variation, form the agreement between you and Christella Cleaning & Property Services regarding the services being provided.

Where there is an inconsistency, a specific written agreement will take precedence over these general Terms to the extent of that inconsistency.

44. CONTACT

For questions regarding these Terms & Conditions or your service, please contact:

Christella Cleaning & Property Services

Owner & Operator: Jayde

P: 0449 076 976

E: hello@christellacleaning.com.au

W: www.christellacleaning.com.au